Refund & Cancellation Policy
This Refund and Cancellation Policy (“Policy”) is published and enforced by Ballderma Clinic (“Ballderma” or “the Clinic”) in compliance with the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and all other applicable laws in force in India. The Policy sets out the rights and obligations of individuals who book appointments with the Clinic or avail its services (“User” or “Patient”) and governs the circumstances under which appointments may be cancelled, rescheduled, or refunded. By booking an appointment or availing services at Ballderma, the User confirms that they have read, understood, and agreed to abide by the provisions contained in this Policy.
Ballderma at present does not facilitate online payments through its website or mobile platforms. All appointments booked through the website require Users to provide only their name, email address, and mobile number, and do not require or solicit any online transfer of funds. Consequently, no refunds are applicable with respect to online transactions, as none are undertaken through the website. Payments, if any, are made exclusively at the Clinic in person, either prior to or upon completion of the consultation or treatment, and are governed by the present Policy.
Appointments once booked may be cancelled or rescheduled by the User by providing at least twenty-four (24) hours’ prior notice to the Clinic, either by +91 98199 93433 / +91 98199 97833 or contact@ballderma.com. The purpose of this requirement is to ensure that the appointment slot may be made available to another patient in need and to enable smooth operations of the Clinic. Where timely notice of cancellation or rescheduling is provided, the Clinic shall accommodate the User’s request by allocating an alternative slot, subject always to availability of doctors and operational constraints. Where a User fails to provide such timely notice, the same shall be treated as a “no-show,” and the Clinic shall be entitled to deny any adjustment, refund, or transfer of appointment. Repeated instances of no-shows may, at the discretion of the Clinic, result in restrictions being placed on the User’s ability to make future bookings.
All payments made at the Clinic in relation to consultations, treatments, or procedures shall be subject to the following conditions. Fees paid for completed consultations are strictly non-refundable, irrespective of the outcome or subsequent dissatisfaction expressed by the User, as such fees are payable for the professional time and advice rendered by the doctor. Where payments are made in advance for treatment packages comprising multiple sittings or sessions, refunds may be considered only in relation to the unutilised portion of the package, and only upon the User making a written request with supporting reasons. Such requests shall be considered by the Clinic’s management on a case-to-case basis, and any approval or rejection shall be at the sole discretion of the Clinic. It is expressly clarified that refunds, if granted, shall be limited to the amount corresponding to the unutilised services and shall be processed only after appropriate deductions, including administrative costs, discounts availed, and taxes where applicable.
Advance deposits made by Users to secure appointments or block treatment slots may be adjusted against future services where cancellation or rescheduling requests are received with sufficient prior notice. However, where the User unilaterally cancels an appointment without notice or fails to attend the appointment, such advance deposits shall be forfeited in full, and no refund or adjustment shall be entertained. The Clinic shall not be liable for any indirect or consequential loss suffered by the User in connection with such forfeiture.
The Clinic shall not be held responsible for cancellations or delays caused by events beyond its reasonable control, including but not limited to unavailability of medical staff, equipment malfunction, government restrictions, natural calamities, or force majeure events. In such circumstances, the Clinic shall make reasonable efforts to reschedule the appointment at the earliest available date, and any payments already made shall be adjusted towards the rescheduled appointment. No claim for damages, interest, or consequential loss shall be entertained by the Clinic in such situations.
In the event of a dispute relating to payments, cancellations, or refunds, the User is required to first raise the matter with the Clinic management by addressing a written complaint via email or telephone. The Clinic undertakes to consider all such complaints in good faith and to provide an appropriate response within a reasonable time. Where the dispute remains unresolved, the User may seek recourse under applicable consumer protection laws, it being expressly agreed that the jurisdiction for all such disputes shall be vested exclusively in the competent courts at Mumbai, Maharashtra.
The Clinic reserves the right to amend, modify, or update this Policy at its sole discretion to reflect changes in law, operational practices, or patient service protocols. Any such amendment shall take effect immediately upon publication on the Clinic’s website and shall be binding on all Users prospectively. Continued use of the Clinic’s services after such publication shall constitute deemed acceptance of the revised Policy. Users are accordingly advised to review this Policy periodically to remain informed of their rights and obligations.
This Policy shall be governed by, and construed in accordance with, the laws of India. Nothing contained herein shall restrict the statutory rights of Users under applicable consumer protection legislation. The remedies provided under this Policy are in addition to, and not in derogation of, any other remedies available to the Clinic under law.
By booking an appointment with Ballderma, making a payment at the Clinic, or availing services in any form, the User expressly acknowledges that they have read, understood, and agreed to be bound by the terms of this Refund and Cancellation Policy.